Garmin Express Fails to Install or Update on a Windows Computer 

When installing Garmin Express to a Windows computer, there may be obstacles that can prevent the installation from completing successfully. When this occurs, an error message such as Install Failed may display or the installer may not launch.

NOTE: If Garmin Express was installed previously, see  Removing Garmin Software and Garmin Registry Keys in Windows.

Try the Following Solutions:

1. Refer to the linked FAQ if Garmin Express is experiencing one of the following errors
2. Use a personal computer

A personal computer is often required to successfully run Garmin Express. When installing Express on a business computer, the IT department responsible for the computer may need to be contacted as computers owned by businesses often have restrictions set up to prevent the installation of unauthorized programs.

You may get an error message that says you don't have administrative privileges if you try to install a program without being signed into an administrative account. For more information see  Administrator Password on a Windows Computer

3. Restart the computer and try again

Note: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems.  Follow the instructions below to ensure that the computer is completely restarted.

Windows 8.1 and Windows 10



      1. Right-click the Start button
      2. Click Shut down or sign out
      3. Click Restart

Windows 8



      1. On your keyboard, press the Windows key + i
      2. Click Power
      3. Click Restart

Windows 7



      1. Click the Start button
      2. Click ▶ next to Shut Down
      3. Click Restart

See below for a Windows 8.1 and Windows 10 example.

4. Verify the computer meets system requirements for Garmin Express

  • Download Garmin Express for Windows


      • Windows 7 Service Pack 1 or newer
      • Microsoft .NET 4.7.2 (included in the download)
      • 1024 x 768 display
      • USB port
      • 1 GB RAM
      • High-speed Internet access (not for use with dial-up, mobile, or satellite connections)
      • Up to 20 GB free disk space

  • Download Garmin Express for Mac


      • OS X 10.11 or newer
      • 1440 x 900 display
      • USB port
      • 1 GB RAM
      • High-speed Internet access (not for use with dial-up, mobile, or satellite connections)
      • Up to 20 GB free disk space

  • Install the latest Microsoft Windows updates

    Microsoft has released Windows updates that may resolve issues with Garmin applications.  For more information about installing these updates, see the How do I keep my PC up to date?section of Microsoft's Windows Update FAQs page:

    Windows Update: FAQ

5. If the installer will not launch, verify it is not blocked by Windows
Windows 10

    1. Navigate to your downloads folder
      • You can use the search feature General Tab on your toolbar to search for "downloads"
    2. Right-click the downloaded Garmin Express Installer file
    3. Click Properties
    4. Click the Unblockbutton if present
      • If there is no Unblock button, the installer is not blocked
    5. Click OK

General tab


Windows 7/8

    1. Navigate to your downloads folder
    2. Right-click the downloaded Garmin Express Installer file
    3. Click Properties
    4. Click the Unblockbutton if present
      • If there is no Unblock button, the installer is not blocked
    5. Click OK

Key Stroke combination

6. Run Garmin Express as an Administrator

Run Garmin Express as an Administrator

The error may be caused by permissions issues for Garmin Express. Running the application as an administrator may resolve this:

1. Locate and right-click the Garmin Express icon in one of the following locations (examples from Windows 10 pictured):

Search for Garmin Express in the Start menu

Red box around Garmin Express under Windows Start menu

Find the desktop shortcut (if present)

Red box around Garmin Express Desktop shortcut

2. Click Run as Administrator

Red box around Run as administrator in Garmin Express

If opened from the Start menu in Windows 10, mouse over More, then click Run as administrator

Red box around More and then a red box around Run as Administrator under Garmin Express


7. Disable antivirus applications

Although most security software will not interfere with Garmin Express, some more aggressive applications such as those in a business environment (on a work computer) may cause this error. If possible, try temporarily disabling the software or try a different computer if the software can't be disabled.

8. End any Microsoft Installer processes in Task Manager

1. Open the Task Manager by holding down Ctrl + Shift + Esc

Processes tab

  • If prompted to allow Task Manager to make changes to your computer, click Yes
  • If using Windows 7, click Processes

  • If using Windows 8.1 and later, click More Details, then Details

End task

2. End any processes named msiexec.exe

9. Uninstall previously installed versions of Garmin Express

Full Uninstall of Garmin Express

If Garmin Express fails to uninstall, use the Program Install and Uninstall troubleshooter provided by Microsoft.

After these instructions are followed, Garmin Express should be able to install successfully. If not, the computer should be checked by a Microsoft certified repair technician, or another computer should be used.

 Related 


Оригинал статьи:

https://support.garmin.com/en-GB/?faq=iG5lWLNQ4W2I6jvUu5cBh5